SUPPORT SERVICES

This A-Z directory provides further information of relevant support services, including those referred to in the Safe4me resources.  Organisations and services included in the directory offer support, advice and information specific to young people, parents/carers and professionals who work with young people.

Action for Children

Action for Children work directly with children, young people, parents and carers, especially those who face incredibly difficult situations. Action for Children runs 650 services across the UK to tackle a wide range of issues such as child neglect and abuse, affecting young people, children in care, and disabled children.

www.actionforchildren.org.uk
ask.us@actionforchildren.org.uk
01923 361 500 (Mon – Fri: 9 -5pm)

Addaction

Addaction is a drug and alcohol service offering support for adults, young people, parents/carers and professionals; providing a free confidential specialist service specifically for young people, known as Young Addaction.

Addaction runs over 120 projects around the country. The site has an online directory to enable users to search locally.

www.addaction.org.uk
info@addaction.org.uk
020 7251 5860

Barnardos

Barnardo’s works directly with children, young people and their families, specifically with those most vulnerable at risk. It runs over 900 vital services across the UK, each being different to tackle a wide range of issues such as:

  • Advocacy
  • Domestic violence
  • Alcohol and substance misuse
  • Education
  • Black and minority ethnic communities
  • Fostering and adoption
  • Child poverty
  • Homelessness
  • Children in trouble
  • Mental health
  • Children leaving care
  • Parenting support
  • Children leaving asylum
  • Sexual abuse and exploitation
  • Disability and inclusion
  • Young carers

www.barnardos.org.uk
General enquiries: 0208 550 8822

Beat Bullying

Beat Bullying is an international organisation campaigning to make bullying unacceptable, to prevent young people enduring the pain, fear or isolation of being bullied. Beat Bullying promotes everyone having the right to be safe from bullying, violence and harassment; aiming to stop bullying and keeps young people safe. Support services are available for parent, carers, teachers and professionals; resources include chat rooms, blogs, and access to talk with support staff.

www.beatbullying.org
hello@beatbullying.org
General enquiries: 0208 771 3377 (9.00am to 6.00pm)

Broken Rainbow

Broken Rainbow is dedicated to supporting domestic violence and abuse within and against the Lesbian, Gay, Bi-sexual & Transgender communities.

www.brokenrainbow.org.uk
0300 999 5428 or freephone 0800 999 5428

Bullying UK

Bullying UK offers support to young people, parents and schools in all aspects of bullying including cyber-bullying, bullying in school and bullying in the workplace. The site offers an online chat facility to access advice and support, as well as email and telephone contact options. Bullying UK supports National Anti-Bullying Week.

www.bullying.co.uk
Helpline: 0808 800 2222 (7am – midnight) calls during the night answered by Samaritans

CEOP

CEOP is part of the National Crime agency working with child protection partners across the UK and overseas to bring offenders to account. You can contact CEOP for advice and support, also to report concerns and intelligence using the report button.

ceop.police.uk
Public enquiries: 0870 000 3344 (Mon-Fri, 9am-5pm)

ChildLine

ChildLine is a confidential service for children and young people up to the age of nineteen providing access to a ChildLine counsellor about any problem.

www.childline.org.uk
Helpline: 0800 1111

Childnet

Childnet works in partnership with others around the world to help make the internet a safe place for children; working directly with children and young people 3 to 18, parents, carers, teachers and professionals. Childnet takes a balanced approach to promote the positive opportunities, as well as responding to risks and equipping children and young people to deal with them.

www.childnet.com
info@childnet.com
General enquiries: 020 7639 6967

Family Action

Family Action provides practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation through around 120 community-based services.

www.family-action.org.uk
info@family-action.org.uk
020 7254 6251

Internet Matters

Internet Matters is an organisation providing support to parents to help keep their children safe online. The website offers support and advice about what children may be doing online, what issues could be affecting them, and a how-to-start support programme to help parents with understanding and taking control.

www.internetmatters.org
info@internetmatters.org

Karma Nirvana

Karma Nirvana provides support to victims of honour based abuse and forced marriages.

www.karmanirvana.org.uk
0800 5999 247 (Mon to Fri, 9.30am-5pm)

Kidscape

Kidscape provides support to children and young people from 6 to 19, parents and grandparents, teachers and carers to promote the ethos that children should be able to grow up in a world free from bullying and abuse, and that all adults should keep children safe and help them to reach their full potential. Kidscape also work with children who are bullies to help them to stop; listening without judgement to offer experienced advice.

www.kidscape.org.uk
info@kidscape.org.uk
General enquiries: 020 7730 3300

Men’s advice

Men’s Advice Line offers practical advice, information and emotional support to male victims of domestic violence, as well as to concerned friends and family and frontline workers.

www.mensadviceline.org.uk
info@mensadviceline.org.uk
0808 801 0327 (Mon – Fri, 9am-5pm)

NHS

An on-line tool to provide advice and support information about a range of topics related to health and wellbeing; includes details of where and how to access relevant support locally.

www.nhs.uk

NSPCC

The NSPCC works in partnership with ChildLine to protect children across the UK through a range of services for both children and adults, including national helplines and local projects. Projects in local communities offer direct services for children who have experienced, or are at risk of, abuse. NSPCC services include helplines, report line, general enquiries and specialist advice and information for adults and professionals in order to help them protect children.

www.nspcc.org.uk
help@nspcc.org.uk
Report a concern: 0808 800 5000 (open 24/7 for help, advice and support)
SMS: 88858

Safer Internet

The UK Safer Internet Centre delivers a wide range of support and activity to promote the safe and responsible use of technology. The service is available to young people, teachers and professionals as well as parents and carers.
It offers an e-safety helpline for professionals, a UK hotline to report online criminal content, educational resources to educate young people and develops self-assessment tools for schools to evaluate their e-safety provision, including policy development. The centre coordinates and supports Safer Internet Day annually as part of its global and UK partnership.

www.saferinternet.org.uk
Email for professionals: helpline@saferinternet.org.uk
Helpline for professionals: 0844 3814772 (10am-4pm)
Email for general enquiries: enquiries@saferinternet.org.uk
General enquiries: 0844 800 2382

Talk to Frank

Talk to Frank offers support to children, young people, parents and professionals by providing credible information about drugs. The service provides details of how to access emergency help, drug treatment, local support services, and advice for those worried about a child.

www.talktofrank.com
frank@talktofrank.com
LIVE CHAT (2PM – 6PM)
0300 123 6600 (24 hours a day, 365 days a year)
SMS: 82111

The Hide Out

Created by Women’s Aid, this site provides support specifically for young people affected by Domestic abuse.

www.thehideout.org.uk

Thinkuknow

A CEOP site to support children, young people, parents and carers, and teachers with advice relating to safe use of the internet and mobile technology. Thinkuknow provides a report button to use when someone may feel uncomfortable or worried about someone they are chatting to online.

www.thinkuknow.co.uk

Victim Support

Victim support offer free support services to anyone who has been a victim of crime or affected by a crime, whether or not the crime has been reported and regardless of when it happened.

www.victimsupport.org.uk
0845 30 30 900 (8am – 8pm Mon to Fri; 9am – 7pm weekends; 9am – 5pm bank holidays)

Virgin Media and F-Secure: Switched On Families Advice

Virgin Media and F-Secure are working together to help keep families safe online in response to research which shows that families not only need to know how to use internet security tools but also how to have a conversation about the big issues like online bullying, talking to strangers online to keep them safe when using the Internet.

Switched on Families Information

Women’s Aid

Women’s Aid provides help to support and protect those affected by domestic violence, they have over 350 accessible domestic and sexual violence services across the country.

www.womensaid.org.uk
helpline@womensaid.org.uk
0808 2000 247 (24hr helpline)

Young Minds

Young Minds is committed to improving the emotional wellbeing and mental health of children and young people, providing support and advice to young people as well as parents and professionals working with children and young people.

www.youngminds.org.uk
parents@youngminds.org.uk – adult worried about a child
ymenquiries@youngminds.org.uk – general enquiries
020 7089 5050

Catch22

Catch22 delivers a wide range of integrated support services designed to help resolve difficulties experienced by young people and their families/carers.

Catch 22 provides early intervention, targeted and specialist support services to those in crisis, leaving care, missing from home or with substance misuse or mental health problems; supporting families, parents/carers experiencing domestic abuse, substance misuse, emotional issues, homelessness or unemployment.

www.catch-22.org.uk

Catch22 Hampshire 24/7 (Substance Misuse Support): County-wide service offering specialist substance misuse treatment for young people under 18-years-old

For more information click here

Hampshire County Council Community Safety Department

The Community Safety Department at Hampshire County Council are available to offer advice and support to those affected by Anti-Social Behaviour.

community.safety@hants.gov.uk
0845 600 1747

Hampshire County Council Support Parent and Family Support

HCC offers advice and support for parents, carers and other family members with issues such as bereavement, teenage pregnancy, and parental contact. Additional services include an Information Directory containing details for family services, the Parent Partnerships for parents and carers of children and young people with special educational needs, and access to information about parenting courses.

http://www3.hants.gov.uk/childrens-services/families/parent-support.htm
childrens.services@hants.gov.uk
0845 603 5620

Hampshire County Council Youth Tube

Youth Tube is available to all young people in Hampshire for support and advice with education, health, relationships, and financial advice.

www3.hants.gov.uk/youthtube

Hampshire Constabulary

Proving support and advice to Hampshire and IOW

999 for emergency response
101 for non-emergency advice and support
www.hampshire.police.uk

No limits

No Limits offers free and confidential information, advice, counselling, support and advocacy for children and young people under the age of 26 who live in Southampton and Hampshire. Services available include support for drug and alcohol issues; homelessness; sex & relationships; education, work and training; money and debt, and also includes advice for parents.

www.nolimitshelp.org.uk
enquiries@nolimitshelp.org.uk
02380 224 224

Southern DAS Domestic Abuse Service

Southern Domestic Abuse Service provides services to people who have experienced or who are experiencing emotional, physical or sexual abuse in their relationships.

We provide protection for children, so reducing immediate risk. We work to reduce long term damage by providing skilled outlets to help to enable children to begin to work through their experiences.

Through our work at A19 (a Young People’s Group), Fun Time Friday (a holiday time activity group), helping hands (a nationally recognised group for 7-11 year olds) and one to one work we are able to provide support to children and young people living in the community.

www.southerndas.org
Havant: 023 9248 0246
East Hampshire: 014 2059 0109

Treetops Sexual Assault Referral Centre

The Sexual Assault Referral Centre (SARC) is available to anyone, male or female, over the age of 13 who has been a victim of rape or serious sexual assault in Hampshire and the Isle of Wight.

www.treetopscentre.co.uk
023 9221 0352 (7 days 8.00am to 6.00pm)

Hampshire Constabulary

Proving support and advice to Hampshire and IOW

999 for emergency response
101 for non-emergency advice and support
www.hampshire.police.uk

No limits

No Limits offers free and confidential information, advice, counselling, support and advocacy for children and young people under the age of 26 who live in Southampton and Hampshire. Services available include support for drug and alcohol issues; homelessness; sex & relationships; education, work and training; money and debt, and also includes advice for parents.

www.nolimitshelp.org.uk
enquiries@nolimitshelp.org.uk
02380 224 224

Southampton City Council ASB Team

The ASB team can be contacted by email or telephone to offer support and advice to anyone in the city who is being affected by Anti- Social Behaviour.

community.safety@southampton.gov.uk
023 8083 3988

Yellow Door and STAR Project

Yellow Door works to relieve distress for individuals (aged 11+) who have suffered rape or sexual abuse and to carry out prevention work through our education project STAR. Operating across Southampton, Eastleigh, New Forest and Test Valley (South) and also IOW (counselling only – STAR can be provided at a cost).

Services include:

  • The Star Project – nationally acclaimed preventative work in schools, youth groups and colleges
  • ISVA (Independent Sexual Violence Advisor) support to individuals and their families who are already engaged, or thinking of reporting their experience and negotiating the criminal justice system
  • Counselling Services for Adults and Young People offering 1-2-1 therapy
  • Family Therapy support for families struggling with the impact of sexual abuse or assault
  • Therapeutic Groups for adults and young people
  • Helpline providing free, confidential advice, support and information

www.yellowdoor.org.uk
info@yellowdoor.org.uk
Enquiries : 023 8063 6312
Helpline : 023 8063 6313

Treetops Sexual Assault Referral Centre

The Sexual Assault Referral Centre (SARC) is available to anyone, male or female, over the age of 13 who has been a victim of rape or serious sexual assault in Hampshire and the Isle of Wight.

www.treetopscentre.co.uk
023 9221 0352 (7 days 8.00am to 6.00pm

Young Southampton – Southampton Children and Young People’s Trust

Young Southampton provides information and advice about a variety of topics for children and young people living in the Southampton area, with links to other useful websites, support agencies and helplines. Support includes help applying for work, health advice, homelessness, relationships and sexuality, money, work and training. Support is available for parents and for professionals working with children & young.

www.youngsouthampton.org
cypis@southampton.gov.uk
0800 169 8833

Catch22

Catch22 delivers a wide range of integrated support services designed to help resolve difficulties experienced by young people and their families/carers.

Catch 22 provides early intervention, targeted and specialist support services to those in crisis, leaving care, missing from home or with substance misuse or mental health problems; supporting families, parents/carers experiencing domestic abuse, substance misuse, emotional issues, homelessness or unemployment.

www.catch-22.org.uk

Hampshire Constabulary

Proving support and advice to Hampshire and IOW

999 for emergency response
101 for non-emergency advice and support
www.hampshire.police.uk

Portsmouth City Council Anti-Social Behaviour Unit

Portsmouth City Council ASB team are available to offer support and advice to those in the city who report to be affected by Anti-Social Behaviour.

cityhelpdesk@portsmouthcc.gov.uk
023 9268 8507

Portsmouth City Council Parent Support

Portsmouth City Council provide a range of support for parents, not only birth parents, but carers, step-parents, and extended family members such as grandparents, adoptive parents, foster carers or other adults who provide care for children including child-minders.
The council also offer parenting to courses and workshops across the city. The link below goes direct to the courses and referral form:

www.portsmouth.gov.uk
parenting@portsmouthcc.gov.uk
023 9268 8836

Treetops Sexual Assault Referral Centre

The Sexual Assault Referral Centre (SARC) is available to anyone, male or female, over the age of 13 who has been a victim of rape or serious sexual assault in Hampshire and the Isle of Wight.

www.solent.nhs.uk/treetops
023 9221 0352 (7 days 8.00am to 6.00pm

Choices

Choices provide independent information, advice and guidance to support young people to participate in education, employment and training. In partnership with schools, the team provides fully qualified and independent careers advisers for students to access within the majority of the island’s secondary schools.

01983 823888 (Monday – Thursday: 9.00am – 5.00pm; Friday: 9.00am – 4.30pm)

www.nhs.uk/choices

Early Help

Early help provides support to children, young people and families who are struggling and feel in need of some additional support or experiencing problems. The aim of early help services is to ideally prevent but otherwise to resolve any issues before they become more serious and require specialist support.

Early Support website

Get Sorted

The Get Sorted team provides an under 24’s substance misuse service for young people.

An holistic, needs-led service for young people and their families/carers affected by substance misuse offering advice, consultancy and training to other agencies working with young people. They offer screening and assessment, an outreach service, structured one-to-one sessions and group workshops in youth offending, early interventions, education, pupil referral units and hostels. The structured one-to-one sessions involve the provision of specialist substance misuse counselling, relapse prevention, all work underpinned by using evidence based treatment approaches.

iris@iow.nhs.uk
Helpline: (01983) 52665

Hampshire Constabulary

Proving support and advice to Hampshire and IOW

999 for emergency response
101 for non-emergency advice and support
www.hampshire.police.uk

Local Offer

The Local Offer website has been designed to help parents, carers and professionals find the right support for children of all ages with special educational needs and disabilities.

www.iwight.com/localoffer

IOW Youth Trust

The Youth Trust is a charitable, independent and professional organisation offering counselling, advice, information and support services to young people aged 25 and under on the Isle of Wight and, in some cases, their parents or carers.

info@iowyouthtrust.co.uk
01983 529569

No limits

No Limits offers free and confidential information, advice, counselling, support and advocacy for children and young people under the age of 26 who live in Southampton and Hampshire. Services available include support for drug and alcohol issues; homelessness; sex & relationships; education, work and training; money and debt, and also includes advice for parents.

www.nolimitshelp.org.uk
enquiries@nolimitshelp.org.uk
02380 224 224

Treetops Sexual Assault Referral Centre

The Sexual Assault Referral Centre (SARC) is available to anyone, male or female, over the age of 13 who has been a victim of rape or serious sexual assault in Hampshire and the Isle of Wight.

www.treetopscentre.co.uk
023 9221 0352 (7 days 8.00am to 6.00pm)

Youth Offer

All centres provide a range of rewarding and stimulating activities which respond to a broad range of needs specific to young people.

Brading Youth Centre – Providing club sessions, activities, information, advice and guidance. Volunteers will be supported and peer mentors will be a key feature of this provision.

01983 407382

Foyer for the Island – Providing a comprehensive support service with the central access points and a range of universal and targeted provision, drop in services for information advice and guidance. A Saturday University, specifically for developing aspirations, motivation and educational achievement.

lisa.jolliffe@spectrumhousing.co.uk

Island Scouts – Providing inclusivity and increasing access through the Island’s Scouting movement with a focus on groups for 14-18 year olds. Supporting young people with learning difficulties and disabilities to participate in scouting activities.

www.isleofwightscouts.org.uk

Breakout Youth – Confidential provision to young Lesbian, Gay, Bisexual and Transgender (LGBT) people on the Isle of Wight (aged 11-19 years, up to 25 with additional needs). Group sessions, one to one support, advice and information to on a range of issues relevant to their lives.

023 8022 4224

YMCA – Providing a social enterprise project giving young people the opportunity and encouragement to; develop their business idea, receive support from a business mentor to turn an initial investment into profit that benefits local charities against clear time specific objectives. The programme has a progression route so that mentors support young people into training, education and career pathways or to access business funding through the Princes’ Trust or UnLtd.

kelly.edwards@ymca-fg.org

South Wight Area Youth Partnership (SWAY) – Providing a comprehensive youth offer in the areas of Brighstone, Brook, Shorwell, Mottistone, Niton, Chale and Whitwell. Enhancing exiting provision and further development of drop in sessions and detached/outreach youth work, including use of the youth bus.

swayyouth@aol.com

Ventnor Town Council – Providing a Youth Cafe (opening an additional 2 nights a week), and delivering creative workshops during the school holidays for young people. To provide open access to the skate park for young people with monthly training sessions and to develop a youth led website for promotion, signposting and celebration of young people’s achievements.

townclerk@ventnortc.org