SUPPORT SERVICES

This A-Z directory lists details of national and local services offering specialist support, advice and resources for children and young people, families and professionals on a broad range of needs, concerns and topics.

Action for Children

Action for Children work directly with children, young people, parents and carers, particularly those facing difficult situations. Action for Children runs 650 services across the UK, tackling a wide range of issues affecting young people, children in care, and children with disabilities such as child neglect, abuse and mental health. 

Barnardos

Barnardos work directly with children, young people and families, specifically with those most vulnerable at risk; it runs over 900 vital services across the UK tackling issues such as:

Advocacy ~ Alcohol & substance misuse ~ Black & minority ethnic communities ~ Child poverty ~ Children in trouble ~ Children leaving asylum ~ Children leaving care ~ Disability & inclusion ~ Domestic violence ~ Education ~ Fostering & adoption ~ Homelessness ~ Mental health ~ Parenting support ~ Sexual abuse & exploitation ~ Young carers

Use the local area tabs at the top of this directory for information of services provided locally by Barnardos.

Child Exploitation & Online Protection Command (CEOP)

CEOP is part of the National Crime Agency working with child protection partners across the UK and overseas to bring offenders to account. The website facilitates a report function for online sexual abuse, grooming and concerns of inappropriate contact online. Children can report directly or a friend/adult concerned about a child can report; information also provided for police and private sector reporting. CEOP do not respond to reports of bullying, fake accounts or account hacking.

Thinkuknow

Thinkuknow is the education programme from NCA-CEOP, a UK organisation which protects children both online and offline. The education and support space provides six websites for different ages, parents and professionals containing a host of information, advice, activities and resources to encourage safe use of the internet and mobile technology. A direct reporting function is also available for children who are you worried about online sexual abuse or the way someone has been communicating with them online, available also for adults worried about a child.

www.thinkuknow.co.uk

ChildLine

ChildLine is a confidential service for children and young people up to age 19 providing them access to a ChildLine counsellor about any problem causing them harm or concern, this can be done by phone, 1-2-1 online chat or by setting up an email locker (inc. BSL & other languages). Website provides a range of games, videos and resources for additional support.

Childnet

Childnet works in partnership globally to help make the internet a safe place for children; it provides support, toolkits, videos,  resources and online safety sessions for children and young people, parents/carers, teachers and professionals. Childnet promotes positive online opportunities, as well as responding to risks and equipping children and young people to deal with them. 

Ditch the Label 

DTL is an international anti-bullying organisation based in Brighton, providing support to young people aged 12-25 with all forms of bullying; support also includes help to improve mental health, body image, coming out and building confidence and self-esteem. the DTL website provides access to online mentors, 1000’s of guides, quizzes, tips and articles, an online community section plus report cyber-bullying and online abuse function.

DTL:ED: Free Resources for Teachers

Free for schools to help combat bullying by tackling root causes; DTL provides comprehensive resources for KS4 & KS5 which deal with issues from gender stereotyping, digital literacy to mental health. Aims to tackle bullying, empower young people and support teachers to address complex subject matters safely in education. Visit the dedicated webpage to access resources: dtled.org/

Support for Parents: Information, tips and advice for parents and carers to help their child overcome bullying:  www.ditchthelabel.org/get-help/parents/

Family Action

Family Action provides practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation through around 120 community-based services. It’s Familyline feature provides free support for parents and adult family members by telephone, text, email and web chat.

General enquiries

Fearless

Fearless provides young people a safe place to report crime anonymously 24/7, with access to videos, resources, information and advice for young people about crime and criminality in the A-Z Directory and Youth Resources sections.

Fearless also provides a service to deliver workshops to young people and professionals across the country.

Family Lives

Family Lives offers support to young people, parents and schools in a range of different areas including bullying, mental health, parenting and behaviour. In addition to advice and information services, a range of resources and forums are provided. 

Galop

Galop is a national LGBTQ+ charity providing confidential support to all members of the LGBTQ+ community, their family, friends, and agencies supporting them on different types of abuse inc. Hate Crime and Conversion Therapy. The dedicated helpline and online chat function is run by trained LGBTQ+ people as a safe space to talk and explore support options.

Internet Matters

Internet Matters supports parents with keeping their children safe online, providing age-specific advice, videos and resources to help understand more and take control. Resources are also provided for schools covering early years, primary and secondary, support with the UKCIS framework and packs to engage parents. 

Karma Nirvana

Karma Nirvana provides support to victims of honour based abuse and forced marriages through a range of services including a dedicated helpline to support victims in immediate danger, advocacy project, education in schools and professionals training. 

National Bullying Helpline

A national voluntary support service for young people, schools, parents, employees and managers dealing with bullying in the workplace. In addition to the national support line, the service provides information, downloadable resources and help-guides to help manage bullying and the effects on mental health.

NSPCC

The NSPCC works in partnership with ChildLine to protect children through a range of services for both children and adults including  helplines, report lines, general enquiries, specialist advice and information on abuse related topics for adults and professionals to help them protect children they know and work with.

Respect – Men’s Advice Line

Respect offers practical advice, information and emotional support to male victims of domestic violence, their friends and family and front-line workers supporting male victims.

Runaway Helpline

Runaway helpline is a free confidential support service for young people age 11-17 thinking about running away, have already run away, or have been away and returned – also for others worried someone else is going to run away, being treated badly or abused. Run by the UK charity Missing People, trained professionals are accessible to young people 24/7 by phone, email, text or 1-2-1 chat to support them with issues causing them concern or harm from those listed here.

Safecall – County Lines and Gangs

SafeCall runs through the national Missing People charity, providing a referral and support service for parents, professionals and young people going missing. The service makes a scheduled call to children referred to them by professionals, offering a non-judgmental and confidential safe space to talk about their experiences – helping them find a way out, explore choices, and formulate a safety plan. Safecall also reaches out to parents and carers offering emotional support and safety advice.

Safer Internet

The UK Safer Internet Centre delivers a wide range of support and activity to promote the safe and responsible use of technology. The service is available to young people, teachers and professionals, parents and carers.
It offers an e-safety helpline for professionals, a UK hotline to report online criminal content, educational resources to educate young people and self-assessment tools for schools to evaluate their e-safety provision, including policy development. The centre coordinates and supports Safer Internet Day annually as part of its UK and global partnership.

Suzy Lamplugh Trust – Live Life Safe

Suzy Lamplugh Trust provides specialist support to victims of stalking and harassment to reduce the risk of violence and aggression through campaigning, education and support. Services include a national helpline for victims, work with perpetrators and training for professionals.

Talk to Frank

Talk to Frank offers support to children, young people, parents and professionals by providing honest information about a broad range of drugs and details of how to access emergency help/drug treatment, local support services and advice for those worried about a child.

The Hide Out

The Hide Out is a space providing help and support specifically for children and young people affected by Domestic Abuse. Created by Women’s Aid, the website provides a host of videos stories, activities and education resources to help children and young people understand domestic abuse and keep safe if they are affected. A section for adults gives information on the effect domestic violence has on children

www.thehideout.org.uk

The Mix 

The Mix provides essential short-term counselling services for U25’s for any issue causing them concern, affecting their mental health and emotional well-being. Services can be accessed via 1-2-1 live web-chat, text message or phone options; other support functions include information resources and discussion boards.

True Vision Hate Crime Reporting

True Vision is a national organisation dedicated to the reporting of all forms of hate crime; providing options to report online and through local police forces, along with information, advice and report options for internet hate crime, online hate material and terrorist activity.

Victim Support

Victim support offer free confidential support to anyone who has been a victim of crime or affected by a crime, whether or not the crime has been reported and regardless of when it happened.

Women’s Aid

Women’s Aid provides help to support and protect those affected by domestic violence, they have over 350 accessible domestic and sexual violence services across the country.

Young Minds

Young Minds is committed to providing specialist support and advice to improve the emotional well-being and mental health of children and young people, including support for parents and a toolkit for professionals working with children and young people.

Hampshire County Council Support Services

Hampshire County Council provide a range of support services and information directories for children and young people, families and professionals, click the relevant link to access full information from the HCC website.

Community Safety Partnerships (CSPs): Links to CSP localities, partner agencies and hate crime reporting.

Family Information and Services Hub: information and details on how to access services, organisations and activities in Hampshire, plus advice and support available on a range of needs.

Managing Self Harm Toolkit: Produced by Hampshire Safeguarding Children’s partnership, to provide practical tools and resources.

Keeping Our Friends Safe: Produced by Hampshire Safeguarding Children’s partnership, the resource was developed in recognition that children/peers sometimes disclose things to each other, rather than the adults around them.  It teaches children what they can do if they are concerned about a friend and prepares them in readiness for secondary school, where disclosures to friends tend to increase. (Target Age is KS3/4)

Parent and Family Support: Directory of support, advice and services for parents, carers and other family members

SEND Local Offer: Local support, events and services for children and young people aged 0-25 with special educational needs and/or a disability (SEND), including for parents/carers and professionals

Support for Young People: Services and information to support young people with education, training, caring for others, relationships and health.

Youth Directory: Part of the family information and services hub, this directory provides access to a full list of all services across the county for children and young people, including those in care.

Hampshire Safeguarding Children Partnership (HSCP)

Early Help

Early Help is coordinated through ten multi-agency hubs: Eastleigh, Gosport, Test Valley, Basingstoke, Hart and Rushmoor, New Forest, Havant, Winchester, Fareham and East Hants:  www.hants.gov.uk/socialcareandhealth/childrenandfamilies/familysupportservice/earlyhelp

Family Support Service (FSS) is part of early help provision for Hampshire: www.hants.gov.uk/socialcareandhealth/childrenandfamilies/familysupportservice/aboutus

Hampshire MASH

Professionals Line: 01329 225379 (for immediate safeguarding concerns) or email: csprofessional@hants.gov.uk

Hampshire Police

Reporting of a crime or emergency incident can be made by phone or online via the following:

Sharing non-urgent information with police: in cases where information you know does not meet the criteria of crime or safeguarding referral, it can be shared through the Community Partnership Information Sharing Form, also known as the CPI. The form and supporting information can be found on the Safe4me CPI webpage. (For professionals only)

Managing incidents in education establishments: in cases where students have potentially committed a crime on school/college premises, advice about when to consider contacting the police is now available in a booklet created by the National Police Chief Council; this is available on the Safe4me ‘When to Call the Police’ webpage.

Specialist Services available in Hampshire

Aurora New Dawn

Charity dedicated to ending violence against women and children by offering safety, support, advocacy, and empowerment to survivors of domestic abuse, sexual violence and stalking. Through a variety of tailored services, in a non-judgmental environment, it ensures all victims and survivors of abuse and violence have access to specialist support. Services include Domestic Violence and Abuse, Sexual Violence, Stalker, Female Offenders, Armed Forces and IRIS, a DVA prevention scheme aimed at professionals. Click here for more details of each service.

Click here for full contact details for all individual services

Breakout Youth (LGBTQ+)

Hampshire and Isle of Wight local LGBTQ+ Support Charity offering a confidential support service for young people aged 11 to 21, who are lesbian, gay, bisexual, transgender, questioning or unsure of their sexuality or gender identity. The service is based in Southampton, Romsey, Basingstoke, Andover, New Forest and the Isle of Wight.

Catch-22 (Substance Misuse Support)

Hampshire 24/7 specialist treatment service provides targeted family support for children and young people U25 effected by substance misuse. Free and confidential support is tailored to include 1-2-1 and group work (including in education settings), a 24-hour help line, pharmacological support and needle exchange. Young people can self-refer or via a professional, family member or friend.

Hampshire Youth Access Counselling & Support Services (HYA)

Partnership of 11 leading agencies providing counselling, information, advice and support to children and young people aged 5 to 17 across Hampshire, and support to anyone concerned about a child or young person’s emotional well-being. HYA also provides a free resource library with downloadable packs and information for parents, young people and professionals.

The 11 organisations forming the HYA partnership provide the  services listed below, click the relevant locality link for more details.

HYA Referral Form for Professionals, Parents and Young People can be completed to refer 5-17 year olds to the service.

Inclusion Recovery Hampshire

Supporting those affected by drugs and alcohol in Hampshire and IOW (exc. Southampton & Portsmouth) to provide the best care possible for all age groups who are using drugs/and or alcohol, or affected by problems associated to them. Services are delivered at 9 main hubs located in Aldershot, Andover, Basingstoke, Eastleigh, Fareham, Gosport, Havant, New Forest and Winchester.

Let’s Talk About It (Sexual Health Service)

Solent NHS Trust Sexual Health service provides Contraceptive & Sexual Health (C&SH) and Genito-Urinary Medicine (GUM) services across Hampshire, providing confidential and non-judgemental specialist support for:

  • anyone at risk of Sexual Exploitation (ROSE clinic)
  • anyone with a Learning Disability (SHIELD clinic)
  • anyone involved in commercial sex work (TULIP clinic)
  • for men who have sex with men (Clinic Xtra)

Online service includes ordering free testing kits, local clinic locator, online booking and referral information for professionals.

MIND (Helpline)

Havant & East Hants MIND provide a freephone mental health crisis helpline for children and young people across Hampshire and the Isle of Wight, giving immediate access to safe and confidential support for 11-17 year olds experiencing difficulty with their mental health. Support includes listening to needs/concerns, supporting specific issues such as anxiety, self-harm and low mood also offering advice on mindfulness techniques and emotional coping skills

HEH Mind Main Office (Havant)

Motiv8

Creating safer communities for young people and their families by providing safe spaces to develop skills, tools and resilience to overcome challenges – aiming to give young people better life chances, reduce offending, anti-social behaviour and disengagement with learning. Services available in Portsmouth, Havant, Gosport and Fareham areas.

  • Havant Office: 023 9247 0484
  • Gosport & Fareham Office: 023 9252 5026
  • Web: motiv8.org.uk/

No limits

No Limits offers free and confidential information, advice, counselling, support and advocacy for children and young people under the age of 26 who live in Southampton and Hampshire. Services available include support for drug and alcohol issues; homelessness; sex & relationships; education, work and training; money and debt, and also includes advice for parents.

Simon Says

Specialist support service for children and young people U18 in Hampshire who have a significant person in their life who has died or is dying. The charity also provides support to schools and colleges in Hampshire, Portsmouth and Southampton.

Solent Mind

Provide a range of projects and services across Hampshire and the Isle of Wight which aim to prevent mental health issues through developing skills and knowledge, and to offer direct support to children, young people and families affected by a mental health problem. Main contact details for Solent Mind, and details of youth service projects local to Hampshire are listed below.

Stop Domestic Abuse 

Local provider of specialist services for all those affected by domestic abuse, including families, perpetrators, police, schools and local organisations. An online support page for professionals provides referral information, links to forms and downloadable resources/posters.

Up2U is a free service for anyone over 16 who recognises that they use abusive behaviours in their relationships and want to change. Click here for the Up2U info leaflet. Further details about this service can be found on the professionals page.

Head office (Havant)

Hampshire Service: Referrals (exc. Portsmouth & Southampton)

The Hampton Trust

Deliver domestic violence prevention programmes to perpetrators and those affected by domestic violence, including a range of services for young people aged 7 – 24.

  • Young Adults Relationships Programme: specialist domestic abuse service for 16-24 year olds living in Hampshire or Southampton, helping them avoid using abusive behaviours. Self-referral or client referral options.
  • Linx: support for young people struggling with things in life which impact on their feelings and behaviour relating to Adverse Childhood Experiences, helping them achieve goals and make positive changes.
  • Turnaround: group programme addressing issues faced by children aged 7-11 who have experienced distress caused by domestic abuse in their home.

THT also provide services for adults, referral pathways and professionals training, contact them for more information about programmes, referral criteria and service locations.

Treetops Sexual Assault Referral Centre (SARC)

Provides non-judgmental medical care, practical help, emotional and psychological support to anyone who has been raped or sexually assaulted, recent or historical. Service can be accessed with or without reporting to police. Treetops also provides information for family and friends of victims, and specialist support for parents/carers of U18s who have been raped or sexually assaulted.

Victim Care Service

Provides free, confidential support for victims of crime aged 4+ who live anywhere in Hampshire and the Isle of Wight. VCS aim to help people cope and recover from the effects of crime, even if not reported to the police. Funded by the Police and Crime Commissioner for Hampshire and the Isle of Wight, VCS is delivered by Victim Support.

YMCA

Deliver a range of services for children and families at venues across Hampshire and Isle of Wight which include youth clubs and groups, nursery/pre-school care, parent groups, holiday clubs, residential camps, training, venue hire and housing.

Hampshire Youth Services: Weekly youth clubs and groups for 8-14 year olds currently run in Andover, includes sessions for those with additional needs, offering a range of indoor and outdoor activities. Contact the YMCA centre for more information.

For a full details of all Hampshire YMCA services, click the relevant locality area link:

You Trust

Specialist support in Hampshire for stalking, domestic abuse and sexual violence, delivering holistic services that reduce harm and increase safety for all victims and survivors of domestic abuse – women, men and children.

Y Services

Supporting communities and organisations to develop high quality youth work projects which meet the needs of young people in the local area. Services include outreach and youth work sessions for young people age 11-19, voluntary opportunities for young people, and dedicated support for LGBT+. Services available across Havant, Hayling Island, Fareham, Gosport, Winchester and Portsmouth.

Isle of Wight Council – Support Services

Local Offer: Information to help parents and carers find the right support for their children aged 0-25 yrs who have special educational needs and disabilities.

Support and Advice for Families: Information for families with accessing early help, family support and fostering, with option to register online for family support.

WightChyps: Directory of services for children and young people for families, ranging from activities to childcare.

Community Youth Offer: Community Action IW, in partnership with IOW Council deliver this offer. Advice, guidance, support and activities for 11-19 year olds (25 with additional needs), is delivered by commissioned providers across the Island to engage, build confidence and promote self-awareness to support health, wellbeing and social development. CYO title links to full directory of services.

Isle of Wight Safeguarding Children Partnership (IOWSCP)

Early Help Service

Information for Professionals: www.iow.gov.uk/Residents/Care-Support-and-Housing/Childrens-Services/Childrens-CAF/Professionals

Isle of Wight MASH

Professionals Line: 0300 300 0901 (for immediate safeguarding concerns) or email: iowcsprofessional@hants.gov.uk

  • Call: 0300 300 0117 (general public 8.30 – 5pm Mon-Thurs, 8.30 – 4.30pm Fri)
  • Professionals Online: Inter Agency Referral Form (IARF)

Hampshire Police

Reporting of a crime or emergency incident can be made by phone or online via the following:

Sharing non-urgent information with police: in cases where information you know does not meet the criteria of crime or safeguarding referral, it can be shared through the Community Partnership Information Sharing Form, also known as the CPI. The form and supporting information can be found on the Safe4me CPI webpage. (For professionals only)

Managing incidents in education establishments: in cases where students have potentially committed a crime on school/college premises, advice about when to consider contacting the police is now available in a booklet created by the National Police Chief Council; this is available on the Safe4me ‘When to Call the Police’ webpage.

Specialist Services available on the Isle of Wight

Aurora New Dawn

Provides a variety of specialist tailored services, delivered in a non-judgmental environment. Services include Domestic Violence and Abuse, Sexual Violence, Stalker, Female Offenders, Armed Forces, IRIS, and DVA prevention scheme aimed at professionals. Click here for more details of each service.

Click here for the contact details for each of the individual services

Barnardos

Deliver local services to children and young people in Portsmouth, Isle of Wight, Hampshire and Southampton.

Its specialist 4-U services (U-turn, Miss-u, With-u, For-u) provide quality, independent and confidential services to children and young people. Click here for more information about the 4-U services. 

U-Turn: Information and support to children and young people up to age 18 who are at risk of, or experiencing, Child Exploitation of any form. Online Referral (professionals):  www.barnardos.org.uk/what-we-do/services/barnardos-4u-services-u-turn-child-exploitation

Miss–U: Independent Return Interview for children and young people after they have been reported missing to Police. This service is available in Portsmouth to children not open to social care and to Isle of Wight children in off-island care placements. Online Referral (professionals): www.barnardos.org.uk/what-we-do/services/barnardos-4u-services-miss-u-missing-return-interview

With–U: Independent Visitor Volunteers offer positive activities to children and young people in care. This service is available for children looked after by Portsmouth and Isle of Wight Local Authorities. Online Referral (professionals):  www.barnardos.org.uk/what-we-do/services/barnardos-4u-services-u-independent-visiting

For–U: Dedicated Advocate support to empower and, where needed, represent children and young people to get their views and wishes heard. This Service is available in Portsmouth to children subject to LAC or CP planning, and the Isle of Wight for children with issues/concerns about their Social Care plans or placements.  Online Referral (professionals): www.barnardos.org.uk/what-we-do/services/barnardos-4u-services-u-child-advocacy

Additional specialist Barnardos services on the Island include:

Talk 2: Island based therapeutic counselling service for children and young people aged 0-19, providing confidential child directed support with mental health and well-being. Referrals are accepted from doctors or health professionals, and parents can contact the team to explore if Talk 2 is right for their child. 

Isle of Wight Family Centre Services: Provides a wide range of services in South Wight, North East Wight, West and Central Wight, for families with children age 0-19 (or during pregnancy). Click the area locality link for more information and details.

  • Call: 01983 616607 (Ryde main office)

Isle of Wight Community Support for Offenders Families:  Supports children and families when a family member is involved in the Criminal Justice System, including help with prison visits, accessing services and other direct family support work.

Breakout Youth (LGBTQ+)

Hampshire and Isle of Wight LGBTQ+ support charity offering a confidential support service for young people aged 11-21, who are lesbian, gay, bisexual, transgender, questioning or unsure of their sexuality or gender identity. Services are based in Southampton, Romsey, Basingstoke, Andover, New Forest and Isle of Wight.

Child and Adolescent Mental Health Service (IOW)

Service for children and young people aged 0 – 18 and their families who are experiencing emotional health and well-being difficulties; providing primary and specialist mental health services in the community and inpatient services. Professional or voluntary sector can refer a child or young person to the CAMHS community service (CCAMHS). Parents, carers and young people can also contact the service to discuss access to interventions, adolescents can self-refer.

Inclusion Isle of Wight (formerly IRIS)

Supporting those affected by drugs and alcohol across IoW to provide specialist care for all age groups who are using drugs and/or alcohol, are affected by someone else’s use, or has other problems associated to misuse. #InclusionInspire is the service for U24s. Services are based in the Newport Hub.

Isle of Wight Youth Trust

Youth mental health support for children, young people and their families, delivered through professional 1-2-1 counselling service, group work, training and other early-interventions. Information, advice and counselling is free for all young people age 4-25 living on the island, they can self-refer or ask someone to refer on their behalf.

Let’s Talk About It (Sexual Health Service)

Solent NHS Trust Sexual Health service provides Contraceptive & Sexual Health (C&SH) and Genito-Urinary Medicine (GUM) services across Hampshire, including the Isle of Wight. Offers confidential and non-judgemental specialist support for:

  • anyone at risk of Sexual Exploitation (ROSE clinic)
  • anyone with a Learning Disability (SHIELD clinic)
  • anyone involved in commercial sex work (TULIP clinic)
  • for men who have sex with men (Clinic Xtra)

Online service includes ordering free testing kits, local clinic locator, online booking and referral information for professionals.

Treetops Sexual Assault Referral Centre (SARC)

Provides non-judgmental medical care, practical help, emotional and psychological support to anyone who has been raped or sexually assaulted, recent or historical. Service can be accessed with or without reporting to police. Treetops provides information for family and friends of victims, and specialist support for parents/carers of U18s who have been raped or sexually assaulted. 

Treetops is located on the mainland in Portsmouth, support with accompanying victims from IoW is provided by ISVAs from The Hampton Trust (see The Hampton Trust directory listing)

Victim Care Service

Provides free, confidential support for victims of crime aged 4+ who live anywhere in Hampshire and the Isle of Wight. VCS aim to help people cope and recover from the effects of crime, even if not reported to the police. Funded by the Police and Crime Commissioner for Hampshire and the Isle of Wight, this service is delivered by Victim Support.

YMCA

Deliver a range of services for children and families at venues across Hampshire and Isle of Wight which include youth clubs and groups, nursery/pre-school care, parent groups, holiday clubs, residential camps, training, venue hire and housing.

Head Office (for all services/areas)

YMCA Children’s Bereavement Service: Free and confidential counselling and support for children and young people up to age 18 living on IoW who have experienced the death of someone close to them. Referrals are accepted from professionals, friends, family or child/young person them self, by contacting the service directly. 

YMCA Young Carers: support services for young carers, including 1:1, peer support, access to support staff, guidance and information.

YMCA Housing IOW: The Lodge, Shanklin provides safe, secure and comfortable supported housing for single mothers and pregnant woman aged 16-25, and their infants, who are experiencing homelessness. For more information and application pathways call the local YMCA housing team:

Full list of Isle of Wight YMCA Services: https://ymca-fg.org/venue/isle-of-wight/

You Trust

Specialist support for men, women and children on the Island for stalking, domestic abuse and sexual violence; delivering holistic services that reduce harm and increase safety for all victims and survivors of domestic abuse.

Portsmouth City Council Support Services

Click the service name to access full information, contact and referral details located on the dedicated PCC website.

 

Drug and alcohol support service for young people (DASS): DASS works with young people under 19 in Portsmouth who are using substances.

Early Help and Prevention Service for Families (EHPS): Provides extra help for families with children aged 0-19

Family Information Service: Provides information, advice and guidance on a range of topics to families with children from pre-birth to 19 and for professionals working with families.

LGBTQ+ Young People: Support for Lesbian, Gay, Bisexual, Transgender, Questioning and Intersex (LGBTQ+) young people and their families with useful links and details of the 4U Youth Group for young people aged 13-19.

Safer Portsmouth Partnership: Brings together local organisations to reduce crime and anti-social behaviour. Provides support and advice about reporting issues such as Hate Crime, Domestic Abuse, County Lines, Modern Day Slavery and Radicalisation.

SEND Local Offer: Local support, events and services for children and young people aged 0-25 with special educational needs and/or a disability (SEND), including for parents/carers and professionals – can be filtered by age.

U-Matter Mental Health Support (Relate): Free confidential counselling and peer group sessions for young people aged 8-18. P.C.C webpage includes other useful links and advice regarding young people’s mental health.

Young Carers: Provides information, referral guidance and details of support groups and activities available for young carers aged 5-25.

Portsmouth Safeguarding Children Partnership (PSCP)

The Early Help and Prevention Service (EHPS)

Information for professionals: www.portsmouth.gov.uk/ext/health-and-care/children-and-families/early-help-and-prevention-service-for-professionals

Portsmouth MASH

Hampshire Police

Reporting of a crime or emergency incident can be made by phone or online via the following:

Sharing non-urgent information with police: in cases where information you know does not meet the criteria of crime or safeguarding referral, it can be shared through the Community Partnership Information Sharing Form, also known as the CPI. The form and supporting information can be found on the Safe4me CPI webpage. (For professionals only)

Managing incidents in education establishments: in cases where students have potentially committed a crime on school/college premises, advice about when to consider contacting the police is now available in a booklet created by the National Police Chief Council; this is available on the Safe4me ‘When to Call the Police’ webpage.

Specialist Services available in Portsmouth

Aurora New Dawn

Charity dedicated to ending violence against women and children by offering safety, support, advocacy, and empowerment to survivors of domestic abuse, sexual violence and stalking. Through a variety of tailored services, in a non-judgmental environment, it ensures all victims and survivors of abuse and violence have access to specialist support. Services include Domestic Violence and Abuse, Sexual Violence, Stalker, Female Offenders, Armed Forces and IRIS, a DVA prevention scheme aimed at professionals. Click here for more details of each service.

Click here for full contact details for all individual services

Let’s Talk About It (Sexual Health Service)

Solent NHS Trust Sexual Health service provides Contraceptive & Sexual Health (C&SH) and Genito-Urinary Medicine (GUM) services across Hampshire, including Portsmouth, providing confidential and non-judgemental specialist support for:

    • anyone at risk of Sexual Exploitation (ROSE clinic)
    • anyone with a Learning Disability (SHIELD clinic)
    • anyone involved in commercial sex work (TULIP clinic)
    • for men who have sex with men (Clinic Xtra)

Online service includes ordering free testing kits, online booking, clinic locator and referral information for professionals. 

Motiv8

Creating safer communities for young people and their families – providing safe spaces to help young people and families develop skills, tools and resilience to overcome challenges and give young people better life chances to reduce offending, anti-social behaviour and disengagement with learning. Services available in Portsmouth, Havant, Gosport and Fareham areas.

Portsmouth Abuse and Rape Counselling Service (PARCS)

Specialist support services providing counselling and psychotherapy for survivors of sexual and/or domestic abuse and counselling for parents, carers and family members through a range of mechanisms including telephone and group support and ISVA services; also training, consultation, clinical supervision, awareness and prevention services, as well as support for young people who display harmful sexual behaviour. Click here for more details of services for children and young people.

Pompey in the Community

Independent charitable trust affiliated to Portsmouth Football Club currently delivering education programmes in schools and community groups – from fully structured curriculum sessions, to ‘one-off’ bespoke activities. Offers free and low cost inclusive community sports, promoting positive opportunities to young people aged 5-25 to increase confidence, learning/achieving, healthy living, employability, citizenship and respect for their local community.

Simon Says

Providing specialist support service for children and young people U18yrs in Hampshire who have a significant person in their life who has died or is dying. The charity also provides support to schools and colleges in Hampshire, Portsmouth and Southampton.

Solent Mind

Provides a range of support, advice and projects to support children and young people, helping them cope and manage their mental health. Solent Mind also provides an advocacy service which is available to children and young people.

Solent Mind continue to deliver the Portsmouth Advocacy Service

Solent Mind supports italk: a free talking therapy service for those aged 16+ offering face to face, over the phone or online support in Hampshire, through GP or self-referral. More information available at: www.italk.org.uk.

Stop Domestic Abuse

Local provider of services for all those affected by domestic abuse, including families, perpetrators, police, schools and local organisations. An online support page for professionals provides referral information, links to forms and downloadable resources/posters/leaflets.

Up2U is a free service for anyone over 16 who recognises they use abusive behaviours in their relationships and want to change. Details can be found on the professionals page.

Head office (Havant)

Portsmouth Service 

Treetops Sexual Assault Referral Centre (SARC)

Provides non-judgmental medical care, practical help, emotional and psychological support to anyone who has been raped or sexually assaulted, recent or historical. Service can be accessed with or without reporting to police. Treetops also provides information for family and friends of victims, and specialist support for parents/carers of U18s who have been raped or sexually assaulted.

Victim Care Service

Provides free, confidential support for victims of crime aged 4+ who live anywhere in Hampshire and the Isle of Wight. VCS aim to help people cope and recover from the effects of crime, even if not reported to the police. Funded by the Police and Crime Commissioner for Hampshire and the Isle of Wight, VCS is delivered by Victim Support.

YMCA

Deliver a range of services for children and families at venues across Hampshire and Isle of Wight which include youth clubs and groups, nursery/pre-school care, parent groups, holiday clubs, residential camps, training, venue hire and housing.

Local Youth Services: YMCA Portsmouth delivers a range of services for 0-16 years including nursery, after school and school holiday care. For more information and a full list of YMCA Portsmouth services, go to: https://ymca-fg.org/venue/portsmouth/

Y Services

Supporting communities and organisations to develop high quality youth work projects to meet the needs of local young people. Services include outreach and youth work sessions for young people aged 11-19, voluntary opportunities, and dedicated support for LGBT+. Services available across Havant, Hayling Island, Fareham, Gosport, Winchester and Portsmouth.

Southampton City Council – Support Services 

Southampton City Council provide a range of support services and information directories for children and young people, families and professionals, click the relevant link to access full information from the SCC website.

Anti-Social Behaviour: Information and contact details for reporting ASB, including online.

Families Directory: One stop place for information and links to support families with a range of matters.

Family Support & Parenting: Information, support and advice for parents and carers on a range of topics, with links to national and local services who can offer support

Hate Crime & Harassment: Information about reporting an incident as either a victim or a witness. Reports can be anonymous.

SEND Local Offer: Co-produced with parents, professionals and young people as a single place to find up to date Information about services and support for children and young people aged 0-25 with Special Educational Needs and/or disability.

Teenagers & Young People Directory: Information, advice and guidance on a range of topics including health and well-being, sexuality, drugs and alcohol and being a young carer, with links to other useful websites, support agencies and helplines.

Working with Families: Useful information for those working with children and families, or in a child-related vocation, including early years, safeguarding and training.

Southampton Safeguarding Children Partnership (SSCP)

Children and Families First and Family Matters Programme

Early Help: www.southampton.gov.uk/health-social-care/children/child-social-care/early-help.aspx

Family Matters: www.southampton.gov.uk/health-social-care/children/child-social-care/families-matter.aspx

Southampton Children’s Resource Service

Hampshire Police

Reporting of a crime or emergency incident can be made by phone or online via the following:

Sharing non-urgent information with police: in cases where information you know does not meet the criteria of crime or safeguarding referral, it can be shared through the Community Partnership Information Sharing Form, also known as the CPI. The form and supporting information can be found on the Safe4me CPI webpage. (For professionals only)

Managing incidents in education establishments: in cases where students have potentially committed a crime on school/college premises, advice about when to consider contacting the police is now available in a booklet created by the National Police Chief Council; this is available on the Safe4me ‘When to Call the Police’ webpage.

Specialist Services available in Southampton

Aurora New Dawn

Charity dedicated to ending violence against women and children by offering safety, support, advocacy, and empowerment to survivors of domestic abuse, sexual violence and stalking. Through a variety of tailored services, in a non-judgmental environment, it ensures all victims and survivors of abuse and violence have access to specialist support. Services include Domestic Violence and Abuse, Sexual Violence, Stalker, Female Offenders, Armed Forces and IRIS, a DVA prevention scheme aimed at professionals. Click here for more details of each service.

Click here for full contact details for all individual services

Breakout Youth (LGBTQ+)

LGBTQ+ Support Charity offering a confidential support service for young people aged 11-21, who are lesbian, gay, bisexual, transgender, questioning or unsure of their sexuality or gender identity. Services are based in Southampton, Romsey, Basingstoke, Andover, New Forest and Isle of Wight.

Hampshire Youth Access (HYA) – Counselling & Support Services

Partnership of 11 agencies providing counselling, information, advice, and support to children and young people aged 5 to 17 across Hampshire, including Southampton, to help improve outcomes for them – also advice and information service to anyone concerned about a child or young person’s emotional well-being. Southampton services are provided by No Limits

Let’s Talk About It (Sexual Health Service)

Solent NHS Trust Sexual Health service provides Contraceptive & Sexual Health (C&SH) and Genito-Urinary Medicine (GUM) services across Hampshire, including Southampton, providing confidential and non-judgmental specialist support for:

  • anyone at risk of Sexual Exploitation (ROSE clinic)
  • anyone with a Learning Disability (SHIELD clinic)
  • anyone involved in commercial sex work (TULIP clinic)
  • for men who have sex with men (Clinic Xtra)

Online service includes ordering free testing kits, local clinic locator, online booking and referral information for professionals.

No Limits

Provides free confidential services to young people in Southampton, promoting rights-based information, advice and support through drop–in provision and specialist services including 1-2-1 or group support, counselling and web-chat option for help with health, well-being, mental health, relationships, sexual health, drugs & alcohol. No Limits is a Hampshire Youth Access (HYA) partner.

No Limits Trading offers a range of counselling, group work, accredited training and consultancy for individuals, schools, companies and charities.

Relate Children & Young People’s Counselling

Confidential support for children and young people aged 8-18 to talk to trained counsellors about relationship problems at home, at school, with peers or about anything else troubling them. Relate also offer family counselling for parents to help their child cope with changes or a difficult situation. Counselling is also available by phone or webcam, more information available on the Talk to Someone webpage, or contact the Southampton Relate office for more information.

Saints Foundation

The charity of Southampton Football Club aims to transform lives in and around Southampton. Through their Empowerment, Health and Involvement principles, the foundation provides a wide range of programmes which include working with young people in school through 1-2-1  and group sessions, and in the community through programmes such as Kicks and Switching Play. More information about programmes and referral criteria can be found on the website.

Simon Says

Specialist support service for children and young people U18yrs in Hampshire who have a significant person in their life who has died or is dying. The charity also provides support to schools and colleges in Hampshire, Portsmouth and Southampton.

The Hampton Trust

Deliver domestic violence prevention programmes to perpetrators and those affected by domestic violence, including a range of services for young people aged 7 – 24.

  • Young Adults Relationships Programme: specialist domestic abuse service for 16-24 year olds living in Hampshire or Southampton, helping them avoid using abusive behaviours. Self-referral or client referral options.
  • Project Gateway: Conditional caution intervention for young adults involved in crime and anti-social behaviour in Southampton
  • Linx: support for young people struggling with things in life which impact on their feelings and behaviour relating to Adverse Childhood Experiences, helping them achieve goals and make positive changes.
  • Turnaround: a group programme addressing issues faced by children aged 7-11 who have experienced distress caused by domestic abuse in their home.

The trust also provides services for adults, referral pathways and professionals training, contact them for more information about programmes, referral criteria and service locations.

Treetops Sexual Assault Referral Centre (SARC)

Provides non-judgmental medical care, practical help, emotional and psychological support to anyone who has been raped or sexually assaulted, recent or historical. Service can be accessed with or without reporting to police. Treetops also provides information for family and friends of victims, and specialist support for parents/carers of U18s who have been raped or sexually assaulted.

Victim Care Service

Provides free, confidential support for victims of crime aged 4+ who live anywhere in Hampshire and the Isle of Wight. VCS aim to help people cope and recover from the effects of crime, even if not reported to the police. Funded by the Police and Crime Commissioner for Hampshire and the Isle of Wight, VCS is delivered by Victim Support.

Yellow Door

Provide a wide range of free specialist therapeutic, outreach, supportive and preventative services relating to issues of sexual abuse and violence for adults and young people across Southampton and West Hampshire. More information about specific services and eligibility areas can be accessed via the link below:

Main Office

YMCA

Deliver a range of services for children and families at venues across Hampshire and Isle of Wight which include youth clubs and groups, nursery/pre-school care, parent groups, holiday clubs, residential camps, training, venue hire and housing.

Local YMCA Youth Services: Newtown Youth & Community Centre hosts the YMCA Open Access Youth Club and Sport Clubs for local young people aged 8-19, including boxing, football and cricket. For more information contact the YMCA youth centre:

YMCA Housing Southampton: Provides safe, secure and comfortable supported housing for 16-21 year olds across a number of settings across the city, ranging from emergency bed to longer-term supported living and move-on housing. For more information and application pathways contact the local YMCA housing team:

Full list of Southampton Services: https://ymca-fg.org/venue/southampton/