SUPPORT SERVICES

This A-Z directory lists details of national organisations and local area services who offer specialist support, advice and resources for children and young people, families and professionals, on a broad range of issues and topics.

Action for Children

Action for Children work directly with children, young people, parents and carers, especially those who face incredibly difficult situations. Action for Children runs 650 services across the UK to tackle a wide range of issues including child neglect, abuse and mental health, affecting young people, children in care, and children with disabilities.

www.actionforchildren.org.uk
ask.us@actionforchildren.org.uk
01923 361 500 (Mon – Fri: 9 -5pm)

0-5 Online Parent Support (DOTS: includes 1:1 live chat)
Online Advice for Parents (includes 1:1 live chat)

Barnardos

Barnardo’s works directly with children, young people and their families, specifically with those most vulnerable at risk, it runs over 900 vital services across the UK tackling issues such as:

  • Advocacy
  • Domestic violence
  • Alcohol and substance misuse
  • Education
  • Black and minority ethnic communities
  • Fostering and adoption
  • Child poverty
  • Homelessness
  • Children in trouble
  • Mental health
  • Children leaving care
  • Parenting support
  • Children leaving asylum
  • Sexual abuse and exploitation
  • Disability and inclusion
  • Young carers

Use the area tabs at the top of this page for information of services provided locally by Barnardos.

www.barnardos.org.uk
General Enquiries: 0208 550 8822

Beat Bullying

Beat Bullying is an international organisation campaigning to make bullying unacceptable, to prevent young people enduring the pain, fear or isolation of being bullied. Beat Bullying promotes everyone having the right to be safe from bullying, violence and harassment; aiming to stop bullying and keeps young people safe. Support services are available for parent, carers, teachers and professionals; resources include chat rooms, blogs, and access to talk with support staff.

www.beatbullying.org
hello@beatbullying.org
General enquiries: 0208 771 3377 (9.00am to 6.00pm)

Broken Rainbow

Broken Rainbow is dedicated to supporting domestic violence and abuse within and against the Lesbian, Gay, Bi-sexual & Transgender communities.

www.brokenrainbow.org.uk
0300 999 5428 or freephone 0800 999 5428

Bullying UK

Bullying UK offers support to young people, parents and schools in all aspects of bullying including cyber-bullying, bullying in school and bullying in the workplace. The site offers an online chat facility to access advice and support, as well as email and telephone contact options. Bullying UK supports National Anti-Bullying Week.

www.bullying.co.uk
Helpline: 0808 800 2222 (7am – midnight) calls during the night answered by Samaritans

CEOP

CEOP is part of the National Crime agency working with child protection partners across the UK and overseas to bring offenders to account. You can contact CEOP for advice and support, also to report concerns and intelligence using the report button.

ceop.police.uk
Public enquiries: 0870 000 3344 (Mon-Fri, 9am-5pm)

ChildLine

ChildLine is a confidential service for children and young people up to the age of nineteen providing access to a ChildLine counsellor about any problem.

www.childline.org.uk
Helpline: 0800 1111

Childnet

Childnet works in partnership with others around the world to help make the internet a safe place for children; working directly with children and young people 3 to 18, parents, carers, teachers and professionals. Childnet takes a balanced approach to promote the positive opportunities, as well as responding to risks and equipping children and young people to deal with them.

www.childnet.com
info@childnet.com
General enquiries: 020 7639 6967

Family Action

Family Action provides practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation through around 120 community-based services.

www.family-action.org.uk
info@family-action.org.uk
020 7254 6251

Internet Matters

Internet Matters is an organisation providing support to parents to help keep their children safe online. The website offers support and advice about what children may be doing online, what issues could be affecting them, and a how-to-start support programme to help parents with understanding and taking control.

www.internetmatters.org
info@internetmatters.org

Karma Nirvana

Karma Nirvana provides support to victims of honour based abuse and forced marriages.

www.karmanirvana.org.uk
0800 5999 247 (Mon to Fri, 9.30am-5pm)

Kidscape

Kidscape provides support to children and young people from 6 to 19, parents and grandparents, teachers and carers to promote the ethos that children should be able to grow up in a world free from bullying and abuse, and that all adults should keep children safe and help them to reach their full potential. Kidscape also work with children who are bullies to help them to stop; listening without judgement to offer experienced advice.

www.kidscape.org.uk
info@kidscape.org.uk
General enquiries: 020 7730 3300

Men’s advice

Men’s Advice Line offers practical advice, information and emotional support to male victims of domestic violence, as well as to concerned friends and family and frontline workers.

www.mensadviceline.org.uk
info@mensadviceline.org.uk
0808 801 0327 (Mon – Fri, 9am-5pm)

NHS

An on-line tool to provide advice and support information about a range of topics related to health and wellbeing; includes details of where and how to access relevant support locally.

www.nhs.uk

NSPCC

The NSPCC works in partnership with ChildLine to protect children across the UK through a range of services for both children and adults, including national helplines and local projects. Projects in local communities offer direct services for children who have experienced, or are at risk of, abuse. NSPCC services include helplines, report line, general enquiries and specialist advice and information for adults and professionals in order to help them protect children.

www.nspcc.org.uk
help@nspcc.org.uk
Report a concern: 0808 800 5000 (open 24/7 for help, advice and support)
SMS: 88858

Safecall (County Lines)

SafeCall provides a referral and support service for parents, professionals and young people. The service offers young people a non-judgemental, safe space to talk about their experiences in confidence – reassuring them, exploring choices, and helping formulate safety plans. The service also reach out to the child’s parent/carer, offering access to emotional support and safety advice.

Safer Internet

The UK Safer Internet Centre delivers a wide range of support and activity to promote the safe and responsible use of technology. The service is available to young people, teachers and professionals as well as parents and carers.
It offers an e-safety helpline for professionals, a UK hotline to report online criminal content, educational resources to educate young people and develops self-assessment tools for schools to evaluate their e-safety provision, including policy development. The centre coordinates and supports Safer Internet Day annually as part of its global and UK partnership.

www.saferinternet.org.uk
Email for professionals: helpline@saferinternet.org.uk
Helpline for professionals: 0844 3814772 (10am-4pm)
Email for general enquiries: enquiries@saferinternet.org.uk
General enquiries: 0844 800 2382

Talk to Frank

Talk to Frank offers support to children, young people, parents and professionals by providing credible information about drugs. The service provides details of how to access emergency help, drug treatment, local support services, and advice for those worried about a child.

www.talktofrank.com
frank@talktofrank.com
LIVE CHAT (2PM – 6PM)
0300 123 6600 (24 hours a day, 365 days a year)
SMS: 82111

The Hide Out

Created by Women’s Aid, this site provides support specifically for young people affected by Domestic abuse.

www.thehideout.org.uk

Thinkuknow

A CEOP site to support children, young people, parents and carers, and teachers with advice relating to safe use of the internet and mobile technology. Thinkuknow provides a report button to use when someone may feel uncomfortable or worried about someone they are chatting to online.

www.thinkuknow.co.uk

Victim Support

Victim support offer free support services to anyone who has been a victim of crime or affected by a crime, whether or not the crime has been reported and regardless of when it happened.

www.victimsupport.org.uk
0845 30 30 900 (8am – 8pm Mon to Fri; 9am – 7pm weekends; 9am – 5pm bank holidays)

Virgin Media and F-Secure: Switched On Families Advice

Virgin Media and F-Secure are working together to help keep families safe online in response to research which shows that families not only need to know how to use internet security tools but also how to have a conversation about the big issues like online bullying, talking to strangers online to keep them safe when using the Internet.

Switched on Families Information

Women’s Aid

Women’s Aid provides help to support and protect those affected by domestic violence, they have over 350 accessible domestic and sexual violence services across the country.

www.womensaid.org.uk
helpline@womensaid.org.uk
0808 2000 247 (24hr helpline)

Young Minds

Young Minds is committed to improving the emotional wellbeing and mental health of children and young people, providing support and advice to young people as well as parents and professionals working with children and young people.

www.youngminds.org.uk
parents@youngminds.org.uk – adult worried about a child
ymenquiries@youngminds.org.uk – general enquiries
020 7089 5050

The A-Z of services listed below are specific to Hampshire areas

Barnardos

A national organisation delivering local services to children and young people in Portsmouth, Isle of Wight, Hampshire and Southampton. Its specialist 4-U services (u-turn, miss-u, with-u, for-u) provide quality, independent and confidential services to children and young people. Click here for more information.

U-Turn: Information and support to children and young people up to 18yrs at risk of, or experiencing, Child Exploitation of any form. Available in all 4 LSCB areas.

Miss-U, With-U and For-U services currently only available in Portsmouth and IOW 

Hampshire Specialist Parenting Support Service: Programmes for parents/carers of children aged 5-17 with Autistic Spectrum Condition (ASC), Attention Deficit Hyperactivity Disorder (ADHD), conduct disorder, challenging behaviour or displaying anti-social behaviour including child to parent violence. Parents/carers can self-enrol or can be referred by a health, education or early help professional.

Breakout Youth (LGBTQ+)

Hampshire and Isle of Wight’s Local LGBTQ+ Support Charity offering a confidential support service for young people aged 11 to 21, who are lesbian, gay, bisexual, transgender, questioning or unsure of their sexuality or gender identity. The service is based in Southampton, Romsey, Basingstoke, Andover, New Forest and the Isle of Wight.

Catch22

Delivers a wide range of integrated support services to help difficulties experienced by young people and their families/carers through early intervention, targeted and specialist support services to those in crisis, leaving care, missing from home, offending or with substance misuse or mental health problems. Services support families, parents/carers experiencing domestic abuse, substance misuse, emotional issues, homelessness or unemployment.

Web: www.catch-22.org.uk

Catch22 Hampshire 24/7 (Substance Misuse Support): County-wide service offering specialist substance misuse treatment for young people U18, including support and advice for children 8-17 years whose parents misuse substances: For more information click here

Hampshire County Council Community Safety Partnerships

Local Community Safety Partnerships (CSPs) are located in every district across Hampshire to prevent and reduce crime, anti-social behaviour and hate crime. Visit the Safer Hampshire website to access your local CSP.

Web: www.hants.gov.uk/community/saferhampshire

Hampshire County Council Parent and Family Support

HCC offers advice and support for parents, carers and other family members with difficulties such as bereavement, teenage pregnancy, and parental contact. An Information Directory with full details for family services and Parent Partnerships for parents/carers of children and young people with SEN, can be accessed via the main website.

Web: www3.hants.gov.uk/childrens-services/families/parent-support.htm

Hampshire County Council Support Services for Young People

Providing a range of services to support young people with careers through the Your Future service, volunteering, sexual health through the GetitOn service and also support for young carers through the Hampshire young carers forum and Hampshire Young Carers Alliance (HYCA). Full details can be accessed via the website below.

Web: www.hants.gov.uk/socialcareandhealth/childrenandfamilies/supportyoungpeople

Hampshire Youth Access Counselling Service (HYA)

Partnership of 11 leading agencies providing counselling, information, advice and support to children and young people aged 5 to 17 across Hampshire, and support to anyone concerned about a child or young person’s emotional well-being. The HYA website provides a free resource library with downloadable packs and information for parents, young people and professionals.

The 11 organisations forming the HYA partnership are:

  1. Alabare (Andover)
  2. Youth in Romsey
  3. It’s Your Choice (Totton)
  4. No Limits (Southampton)
  5. Eastleigh Youth Counselling
  6. Winchester Youth Counselling
  7. The Moving On Project (Fareham)
  8. Off the Record (Havant)
  9. YPI Counselling (Basingstoke)
  10. Hart Voluntary Action (Fleet)
  11. Step By Step Partnership (Aldershot)

HYA Referral Form for Professionals, Parents and Young People can be completed to refer 5-17 year olds to the service.

Motiv8

Creating safer communities for young people and their families by providing safe spaces to develop skills, tools and resilience to overcome challenges – aiming to give young people better life chances, reduce offending, anti-social behaviour and disengagement with learning. Services available in Portsmouth, Havant, Gosport and Fareham areas.

Bicycle Recycling: social enterprise initiative providing, jobs, training to improve life chance for young people. Centres in Gosport and Portsmouth

No limits

No Limits offers free and confidential information, advice, counselling, support and advocacy for children and young people under the age of 26 who live in Southampton and Hampshire. Services available include support for drug and alcohol issues; homelessness; sex & relationships; education, work and training; money and debt, and also includes advice for parents.

The Rape and Sexual Abuse Centre (RASAC) Winchester

Provides a free, confidential listening and support (not medical) service for all genders and ages who have been raped and / or sexually abused at any time in their lives and are suffering from sexual trauma as a consequence of their unwanted experiences, including those U18. Service only available to those living in Winchester and Test Valley areas.

Main office in Winchester, additional counselling service at The Bridge, Andover

  • Advice & Support Line: 01962 868688 or 01962 864433 (24hrs)
  • SMS Text helpline service: 07860 027 793 (24hrs, anonymous)
  • www.rasac.org.uk

Southern Domestic Abuse Service (SDAS)

Providing specialist services to people who have experienced, or who are experiencing, emotional, physical or sexual abuse in their relationships.

Services include protection for children; reducing immediate risk and long term damage by providing skilled outlets to enable children to begin to work through their experiences.

The Up2U service is offered free to anyone age 16+ who recognises that they use abusive behaviours in their relationships and want to change. Click here for more information:

Referrals: SDAS take referrals for those living in Hampshire and Portsmouth, including for the Up2U programme; click here for more information about making a referral.

Treetops Sexual Assault Referral Centre (SARC) Portsmouth

The Sexual Assault Referral Centre (SARC) is available to anyone, male or female, age 13+ who has been a victim of rape or serious sexual assault. The service provides medical care, emotional and psychological support, and practical help to those living in Hampshire and the Isle of Wight.

Service provides advice for parents whose child (U18) may have been raped or sexually assaulted, click here for more information.

  • Call: 0300 123 6616 (speak to crisis worker 24/7, 365 days a year). Professionals – if call is non-urgent call Mon-Fri, 9-5pm
  • Web: www.solent.nhs.uk/sarc/

Support services provided by Southampton City Council, including those in partnership.

Southampton City Council provide a range of support services and information directories for children and young people, families and professionals, click the relevant link to access full information from the SCC website.

Anti-Social Behaviour: Information and contact details for reporting ASB, including online.

Families Directory: One stop place for information and links to support families with a range of matters.

Family Support & Parenting: Information, support and advice for parents and carers on a range of topics, with links to national and local services who can offer support

Hate Crime & Harassment: Information about reporting an incident as either a victim or a witness. Reports can be anonymous.

SEND Local Offer: Co-produced with parents, professionals and young people as a single place to find up to date Information about services and support for children and young people aged 0-25 with Special Educational Needs and/or disability.

Teenagers & Young People Directory: Information, advice and guidance on a range of topics including health and well-being, sexuality, drugs and alcohol and being a young carer, with links to other useful websites, support agencies and helplines.

Working with Families: Useful information for those working with children and families, or in a child-related vocation, including early years, safeguarding and training.

 

Organisations and specialist services providing support to children, young people, families and professionals in Southampton

 

Aurora New Dawn

Charity dedicated to ending violence against women and children by offering safety, support, advocacy, and empowerment to survivors of domestic abuse, sexual violence and stalking. Through a variety of tailored services, in a non-judgmental environment, it ensures all victims and survivors of abuse and violence have access to specialist support. Services include Domestic Violence and Abuse, Sexual Violence, Stalker, Female Offenders, Armed Forces and IRIS, a DVA prevention scheme aimed at professionals. Click here for more details of each service.

Click here for full contact details for all individual services

 

 

Barnardos

Deliver local services to children and young people in Portsmouth, Isle of Wight, Hampshire and Southampton.

Its specialist 4-U services (U-turn, Miss-U, With-U, For-U) provide quality, independent and confidential services to children and young people. Click here for the 4-U services information leaflet.

U-Turn: Information and support to children and young people up to 18yrs at risk of, or experiencing, Child Exploitation of any form. Service available in all 4 LSCB areas.

Miss-U, With-U and For-U services are currently only available in Portsmouth and IOW.

Online Referral (professionals): www.barnardos.org.uk/what-we-do/services/barnardos-4u-services-u-turn-child-exploitation 

 

Breakout Youth (LGBTQ+)

LGBTQ+ Support Charity offering a confidential support service for young people aged 11-21, who are lesbian, gay, bisexual, transgender, questioning or unsure of their sexuality or gender identity. Services are based in Southampton, Romsey, Basingstoke, Andover, New Forest and Isle of Wight.

 

 

Hampshire Youth Access (HYA) – Counselling & Support Services

Partnership of 11 agencies providing counselling, information, advice, and support to children and young people aged 5 to 17 across Hampshire, including Southampton, to help improve outcomes for them – also advice and information service to anyone concerned about a child or young person’s emotional well-being. Southampton services are provided by No Limits

  

Hate Crime: Third Party Reporting Centres (TPRCs)

Provides a 24/7 alternative option to reporting hate crime other than to police. More information and location of reporting centres can be found on the Hampshire and Isle of Wight Police and Crime Commissioner’s website: www.hampshire-pcc.gov.uk/get-involved/taking-action/hatecrime/third-party-reporting-centres

 

Let’s Talk About It (Sexual Health Service)

Solent NHS Trust Sexual Health service provides Contraceptive & Sexual Health (C&SH) and Genito-Urinary Medicine (GUM) services across Hampshire, including Southampton, providing confidential and non-judgmental specialist support for:

  • anyone at risk of Sexual Exploitation (ROSE clinic)
  • anyone with a Learning Disability (SHIELD clinic)
  • anyone involved in commercial sex work (TULIP clinic)
  • for men who have sex with men (Clinic Xtra)

Online service includes ordering free testing kits, local clinic locator, online booking and referral information for professionals.

 

No Limits

Provides free confidential services to young people in Southampton, promoting rights-based information, advice and support through drop–in provision and specialist services including 1-2-1 or group support, counselling and web-chat option for help with health, well-being, mental health, relationships, sexual health, drugs & alcohol. No Limits is a Hampshire Youth Access (HYA) partner.

No Limits Trading offers a range of counselling, group work, accredited training and consultancy for individuals, schools, companies and charities.

 

Relate Children & Young People’s Counselling

Confidential support for children and young people aged 8-18 to talk to trained counsellors about relationship problems at home, at school, with peers or about anything else troubling them. Relate also offer family counselling for parents to help their child cope with changes or a difficult situation. Counselling is also available by phone or webcam, more information available on the Talk to Someone webpage, or contact the Southampton Relate office for more information.

 

Saints Foundation

The charity of Southampton Football Club aims to transform lives in and around Southampton. Through their Empowerment, Health and Involvement principles, the foundation provides a wide range of programmes which include working with young people in school through 1-2-1  and group sessions, and in the community through programmes such as Kicks and Switching Play. More information about programmes and referral criteria can be found on the website.

 

Simon Says

Specialist support service for children and young people U18yrs in Hampshire who have a significant person in their life who has died or is dying. The charity also provides support to schools and colleges in Hampshire, Portsmouth and Southampton.

 

Southampton Women’s Aid

Service has merged with Yellow Door to provide support for women and children living in Southampton who experience domestic violence and abuse through first response, outreach, 1:1 advice/group, on-going support and learning programmes.

*PIPPA (Prevention, Intervention and Public Protection Alliance) is an alliance of specialist Domestic and Sexual Abuse services in Southampton, offering support to women, men, children, young people and families: https://pippasouthamptondotorg.wordpress.com/

 

The Hampton Trust

Deliver domestic violence prevention programmes to perpetrators and those affected by domestic violence, including a range of services for young people aged 7 – 24.

  • Young Adults Relationships Programme: specialist domestic abuse service for 16-24 year olds living in Hampshire or Southampton, helping them avoid using abusive behaviours. Self-referral or client referral options.
  • Project Gateway: Conditional caution intervention for young adults involved in crime and anti-social behaviour in Southampton
  • Linx: support for young people struggling with things in life which impact on their feelings and behaviour relating to Adverse Childhood Experiences, helping them achieve goals and make positive changes.
  • Turnaround: a group programme addressing issues faced by children aged 7-11 who have experienced distress caused by domestic abuse in their home.

The trust also provides services for adults, referral pathways and professionals training, contact them for more information about programmes, referral criteria and service locations.

 

Treetops Sexual Assault Referral Centre (SARC)

Provides non-judgmental medical care, practical help, emotional and psychological support to anyone who has been raped or sexually assaulted, recent or historical. Service can be accessed with or without reporting to police. Treetops also provides information for family and friends of victims, and specialist support for parents/carers of U18s who have been raped or sexually assaulted.

 

  

Victim Care Service

Provides free, confidential support for victims of crime aged 4+ who live anywhere in Hampshire and the Isle of Wight. VCS aim to help people cope and recover from the effects of crime, even if not reported to the police. Funded by the Police and Crime Commissioner for Hampshire and the Isle of Wight, VCS is delivered by Victim Support.

 

Yellow Door

Provide a wide range of free specialist therapeutic, outreach, supportive and preventative services relating to issues of sexual abuse and violence for adults and young people across Southampton and West Hampshire. More information about specific services and eligibility areas can be accessed via the links below:

Main Office

Domestic Abuse Team (DAT)

Diversity & Inclusion Advocacy (DIA)

Independent Sexual Violence Advisors (ISVA service)

STAR Project

Therapies & Family Services

 

YMCA

Deliver a range of services for children and families at venues across Hampshire and Isle of Wight which include youth clubs and groups, nursery/pre-school care, parent groups, holiday clubs, residential camps, training, venue hire and housing.

Local YMCA Youth Services: Newtown Youth & Community Centre hosts the YMCA Open Access Youth Club and Sport Clubs for local young people aged 8-19, including boxing, football and cricket. For more information contact the YMCA youth centre:

YMCA Housing Southampton: Provides safe, secure and comfortable supported housing for 16-21 year olds across a number of settings across the city, ranging from emergency bed to longer-term supported living and move-on housing. For more information and application pathways contact the local YMCA housing team:

Full list of Southampton Services: https://ymca-fg.org/venue/southampton/

Support services provided by Portsmouth City Council, including partnerships.

Click the service name to access full information, contact and referral details located on the dedicated PCC website.

 

Drug and alcohol support service for young people (DASS): DASS works with young people under 19 in Portsmouth who are using substances.

Early Help and Prevention Service for Families (EHPS): Provides extra help for families with children aged 0-19

Family Information Service: Provides information, advice and guidance on a range of topics to families with children from pre-birth to 19 and for professionals working with families.

LGBTQ+ Young People: Support for Lesbian, Gay, Bisexual, Transgender, Questioning and Intersex (LGBTQ+) young people and their families with useful links and details of the 4U Youth Group for young people aged 13-19.

Safer Portsmouth Partnership: Brings together local organisations to reduce crime and anti-social behaviour. Provides support and advice about reporting issues such as Hate Crime, Domestic Abuse, County Lines, Modern Day Slavery and Radicalisation.

SEND Local Offer: Local support, events and services for children and young people aged 0-25 with special educational needs and/or a disability (SEND), including for parents/carers and professionals – can be filtered by age.

U-Matter Mental Health Support (Relate): Free confidential counselling and peer group sessions for young people aged 8-18. P.C.C webpage includes other useful links and advice regarding young people’s mental health.

Young Carers: Provides information, referral guidance and details of support groups and activities available for young carers aged 5-25.

Organisations and specialist services providing support to children, young people, families and professionals in Portsmouth.

Aurora New Dawn

Charity dedicated to ending violence against women and children by offering safety, support, advocacy, and empowerment to survivors of domestic abuse, sexual violence and stalking. Through a variety of tailored services, in a non-judgmental environment, it ensures all victims and survivors of abuse and violence have access to specialist support. Services include Domestic Violence and Abuse, Sexual Violence, Stalker, Female Offenders, Armed Forces and IRIS, a DVA prevention scheme aimed at professionals. Click here for more details of each service.

Click here for full contact details for all individual services

Barnardos

Delivering local services to children and young people in Portsmouth, Isle of Wight, Hampshire and Southampton.

Its specialist 4-U services (U-turn, Miss-U, With-U, For-U) provides quality, independent and confidential services to children and young people. Click here to access the 4-U services information leaflet.

U-Turn: Information and support to children and young people up to 18yrs at risk of, or experiencing, Child Exploitation of any form. Available in all 4 LSCB areas. Online Referral (professionals): www.barnardos.org.uk/what-we-do/services/barnardos-4u-services-u-turn-child-exploitation

Miss–U: Independent Return Interview for children and young people after they have been reported missing to Police. This service is available to young people aged 5-18 in Portsmouth and to Isle of Wight children in off-island care placements. Online Referral (professionals): www.barnardos.org.uk/what-we-do/services/barnardos-4u-services-miss-u-missing-return-interview

With–U: Independent Visitor Volunteer provides positive support to looked after children aged 5-18. This service is available for children looked after by Portsmouth and Isle of Wight Local Authorities. Online Referral (professionals): www.barnardos.org.uk/what-we-do/services/barnardos-4u-services-u-independent-visiting

For–U: Dedicated Advocate support to empower, and where needed, represent children and young people aged 5 to care-leaver, to get their views and wishes heard. This service is available to children in Portsmouth subject to LAC or CP planning and the Isle of Wight for children with issues/concerns about Social Care plans or placements. Online Referral (professionals): www.barnardos.org.uk/what-we-do/services/barnardos-4u-services-u-child-advocacy

Hate Crime: Third Party Reporting Centres (TPRCs)

Provides a 24/7 alternative option to reporting hate crime other than to police. More information and location of reporting centres can be found on the Hampshire and Isle of Wight Police and Crime Commissioner’s website: www.hampshire-pcc.gov.uk/get-involved/taking-action/hatecrime/third-party-reporting-centres

Let’s Talk About It (Sexual Health Service)

Solent NHS Trust Sexual Health service provides Contraceptive & Sexual Health (C&SH) and Genito-Urinary Medicine (GUM) services across Hampshire, including Portsmouth, providing confidential and non-judgemental specialist support for:

    • anyone at risk of Sexual Exploitation (ROSE clinic)
    • anyone with a Learning Disability (SHIELD clinic)
    • anyone involved in commercial sex work (TULIP clinic)
    • for men who have sex with men (Clinic Xtra)

Online service includes ordering free testing kits, online booking, clinic locator and referral information for professionals. 

Motiv8

Creating safer communities for young people and their families – providing safe spaces to help young people and families develop skills, tools and resilience to overcome challenges and give young people better life chances to reduce offending, anti-social behaviour and disengagement with learning. Services available in Portsmouth, Havant, Gosport and Fareham areas.

Bicycle Recycling: Social enterprise initiative by Motiv8 providing, jobs and training to improve life chances for young people in Gosport and Portsmouth

Portsmouth Abuse and Rape Counselling Service (PARCS)

Specialist support services providing counselling and psychotherapy for survivors of sexual and/or domestic abuse and counselling for parents, carers and family members through a range of mechanisms including telephone and group support and ISVA services; also training, consultation, clinical supervision, awareness and prevention services, as well as support for young people who display harmful sexual behaviour. Click here for more details of services for children and young people.

Pompey in the Community

Independent charitable trust affiliated to Portsmouth Football Club currently delivering education programmes in schools and community groups – from fully structured curriculum sessions, to ‘one-off’ bespoke activities. Offers free and low cost inclusive community sports, promoting positive opportunities to young people aged 5-25 to increase confidence, learning/achieving, healthy living, employability, citizenship and respect for their local community.

Relate 

Confidential support for children and young people aged 8-18 to talk to trained counsellors about relationship problems at home, among peers, at school or about anything else troubling them. Relate also offer family counselling for parents to help their child cope with changes or a difficult situation.

U Matter Children & Young People’s Counselling Service: children or young people needing support who live in the PO1 to PO6 postcode area, can register with the U Matter service to access 1-2-1, family and/or peer group support options. Referrals can be self, parent/guardian or professional/agency: Self/Parent Referral Form or Professional/Agency Referral Form

Simon Says

Providing specialist support service for children and young people U18yrs in Hampshire who have a significant person in their life who has died or is dying. The charity also provides support to schools and colleges in Hampshire, Portsmouth and Southampton.

Solent Mind

Provides a range of support, advice and projects to support children and young people, helping them cope and manage their mental health. Solent Mind also provides an advocacy service which is available to children and young people.

Solent Mind continue to deliver the Portsmouth Advocacy Service

Solent Mind supports italk: a free talking therapy service for those aged 16+ offering face to face, over the phone or online support in Hampshire, through GP or self-referral. More information available at: www.italk.org.uk.

Stop Domestic Abuse (formerly SDAS)

Local provider of services for all those affected by domestic abuse, including families, perpetrators, police, schools and local organisations. An online support page for professionals provides referral information, links to forms and downloadable resources/posters/leaflets.

Up2U is a free service for anyone over 16 who recognises they use abusive behaviours in their relationships and want to change. Details can be found on the professionals page.

Head office (Havant)

Portsmouth Service 

Treetops Sexual Assault Referral Centre (SARC)

Provides non-judgmental medical care, practical help, emotional and psychological support to anyone who has been raped or sexually assaulted, recent or historical. Service can be accessed with or without reporting to police. Treetops also provides information for family and friends of victims, and specialist support for parents/carers of U18s who have been raped or sexually assaulted.

Victim Care Service

Provides free, confidential support for victims of crime aged 4+ who live anywhere in Hampshire and the Isle of Wight. VCS aim to help people cope and recover from the effects of crime, even if not reported to the police. Funded by the Police and Crime Commissioner for Hampshire and the Isle of Wight, VCS is delivered by Victim Support.

YMCA

Deliver a range of services for children and families at venues across Hampshire and Isle of Wight which include youth clubs and groups, nursery/pre-school care, parent groups, holiday clubs, residential camps, training, venue hire and housing.

Local Youth Services: YMCA Portsmouth delivers a range of services for 0-16 years including nursery, after school and school holiday care. For more information and a full list of YMCA Portsmouth services, go to: https://ymca-fg.org/venue/portsmouth/

Y Services

Supporting communities and organisations to develop high quality youth work projects to meet the needs of local young people. Services include outreach and youth work sessions for young people aged 11-19, voluntary opportunities, and dedicated support for LGBT+. Services available across Havant, Hayling Island, Fareham, Gosport, Winchester and Portsmouth.

Choices

Choices provide independent information, advice and guidance to support young people to participate in education, employment and training. In partnership with schools, the team provides fully qualified and independent careers advisers for students to access within the majority of the island’s secondary schools.

01983 823888 (Monday – Thursday: 9.00am – 5.00pm; Friday: 9.00am – 4.30pm)

www.nhs.uk/choices

Early Help

Early help provides support to children, young people and families who are struggling and feel in need of some additional support or experiencing problems. The aim of early help services is to ideally prevent but otherwise to resolve any issues before they become more serious and require specialist support.

Early Support website

Get Sorted

The Get Sorted team provides an under 24’s substance misuse service for young people.

An holistic, needs-led service for young people and their families/carers affected by substance misuse offering advice, consultancy and training to other agencies working with young people. They offer screening and assessment, an outreach service, structured one-to-one sessions and group workshops in youth offending, early interventions, education, pupil referral units and hostels. The structured one-to-one sessions involve the provision of specialist substance misuse counselling, relapse prevention, all work underpinned by using evidence based treatment approaches.

iris@iow.nhs.uk
Helpline: (01983) 52665

Hampshire Constabulary

Proving support and advice to Hampshire and IOW

999 for emergency response
101 for non-emergency advice and support
www.hampshire.police.uk

Local Offer

The Local Offer website has been designed to help parents, carers and professionals find the right support for children of all ages with special educational needs and disabilities.

www.iwight.com/localoffer

IOW Youth Trust

The Youth Trust is a charitable, independent and professional organisation offering counselling, advice, information and support services to young people aged 25 and under on the Isle of Wight and, in some cases, their parents or carers.

info@iowyouthtrust.co.uk
01983 529569

No limits

No Limits offers free and confidential information, advice, counselling, support and advocacy for children and young people under the age of 26 who live in Southampton and Hampshire. Services available include support for drug and alcohol issues; homelessness; sex & relationships; education, work and training; money and debt, and also includes advice for parents.

www.nolimitshelp.org.uk
enquiries@nolimitshelp.org.uk
02380 224 224

Treetops Sexual Assault Referral Centre

The Sexual Assault Referral Centre (SARC) is available to anyone, male or female, over the age of 13 who has been a victim of rape or serious sexual assault in Hampshire and the Isle of Wight.

www.treetopscentre.co.uk
023 9221 0352 (7 days 8.00am to 6.00pm)

Youth Offer

All centres provide a range of rewarding and stimulating activities which respond to a broad range of needs specific to young people.

Brading Youth Centre – Providing club sessions, activities, information, advice and guidance. Volunteers will be supported and peer mentors will be a key feature of this provision.

01983 407382

Foyer for the Island – Providing a comprehensive support service with the central access points and a range of universal and targeted provision, drop in services for information advice and guidance. A Saturday University, specifically for developing aspirations, motivation and educational achievement.

lisa.jolliffe@spectrumhousing.co.uk

Island Scouts – Providing inclusivity and increasing access through the Island’s Scouting movement with a focus on groups for 14-18 year olds. Supporting young people with learning difficulties and disabilities to participate in scouting activities.

www.isleofwightscouts.org.uk

Breakout Youth – Confidential provision to young Lesbian, Gay, Bisexual and Transgender (LGBT) people on the Isle of Wight (aged 11-19 years, up to 25 with additional needs). Group sessions, one to one support, advice and information to on a range of issues relevant to their lives.

023 8022 4224

YMCA – Providing a social enterprise project giving young people the opportunity and encouragement to; develop their business idea, receive support from a business mentor to turn an initial investment into profit that benefits local charities against clear time specific objectives. The programme has a progression route so that mentors support young people into training, education and career pathways or to access business funding through the Princes’ Trust or UnLtd.

kelly.edwards@ymca-fg.org

South Wight Area Youth Partnership (SWAY) – Providing a comprehensive youth offer in the areas of Brighstone, Brook, Shorwell, Mottistone, Niton, Chale and Whitwell. Enhancing exiting provision and further development of drop in sessions and detached/outreach youth work, including use of the youth bus.

swayyouth@aol.com

Ventnor Town Council – Providing a Youth Cafe (opening an additional 2 nights a week), and delivering creative workshops during the school holidays for young people. To provide open access to the skate park for young people with monthly training sessions and to develop a youth led website for promotion, signposting and celebration of young people’s achievements.

townclerk@ventnortc.org

Hampshire Police

Reporting of a crime or emergency incident can be made by phone or online via the following:

Sharing non-urgent information with police: in cases where information you know does not meet the criteria of crime or safeguarding referral, it can be shared through the Community Partnership Information Sharing Form, also known as the CPI. The form and supporting information can be found on the Safe4me CPI webpage. (For professionals only)

Managing incidents in education establishments: in cases where students have potentially committed a crime on school/college premises, advice about when to consider contacting the police is now available in a booklet created by the National Police Chief Council; this is available on the Safe4me ‘When to Call the Police’ webpage.

Multi Agency Safeguarding Hubs (MASH)

If you are worried a child is being abused or neglected, or concerned about an on-going issue involving a child, contact your relevant Multi-Agency Safeguarding Hub (MASH) directly as per the details below, or if a child is at immediate risk of harm call 999.

Hampshire MASH

Professionals Line: 01329 225379 (for immediate safeguarding concerns) or email: csprofessional@hants.gov.uk

Portsmouth MASH

Southampton MASH

Isle of Wight MASH

Professionals Line: 0300 300 0901 (for immediate safeguarding concerns) or email: iowcsprofessional@hants.gov.uk

  • Call: 0300 300 0117 (general public 8.30 – 5pm Mon-Thurs, 8.30 – 4.30pm Fri)
  • Professionals Online: Inter Agency Referral Form (IARF)
Note: Information is shared with other organisations across health, police and children’s services, to safeguard, protect and promote children’s welfare.

 

Early Help & Family Support Services

Early help, family support, intervention and prevention services are set up for when a child may not be at risk of harm right now, but their family needs more support to fully meet the child’s needs and prevent any issues or risk from increasing.

All four county areas, varying according to locality, provide this level of support for families with children aged 0 to 19 with higher levels of need through a joined-up, whole-family approach (up to 25 in some areas for those with learning difficulties and/or disabilities). Details of service provision, referral processes and direct contact information is available via the relevant area links below.

Hampshire

Early Help is coordinated through ten multi-agency hubs: Eastleigh, Gosport, Test Valley, Basingstoke, Hart and Rushmoor, New Forest, Havant, Winchester, Fareham and East Hants:  www.hants.gov.uk/socialcareandhealth/childrenandfamilies/familysupportservice/earlyhelp

Family Support Service (FSS) is part of the early help provision for Hampshire: www.hants.gov.uk/socialcareandhealth/childrenandfamilies/familysupportservice/aboutus

Portsmouth

The Early Help and Prevention Service (EHPS)

Information for professionals: www.portsmouth.gov.uk/ext/health-and-care/children-and-families/early-help-and-prevention-service-for-professionals

Southampton

Early Help and Family Matters Programme

Early Help: www.southampton.gov.uk/health-social-care/children/child-social-care/early-help.aspx

Family Matters: www.southampton.gov.uk/health-social-care/children/child-social-care/families-matter.aspx

Isle of  Wight

Early Help Service

Information for Professionals: www.iow.gov.uk/Residents/Care-Support-and-Housing/Childrens-Services/Childrens-CAF/Professionals

Local Safeguarding Children Partnerships

Local services provide information and advice for parents/carers and children, along with useful resources, toolkits, guides, e-learning and training for professionals on a range of safeguarding topics.

Hampshire Safeguarding Children Partnership (HSCP)

Portsmouth Safeguarding Children Partnership (PSCP)

Southampton Safeguarding Children Partnership (SSCP)

Isle of Wight Safeguarding Children Partnership (IOWSCP)